Terms & Conditions

Signing of the booking form signifies acceptance of the company’s terms and conditions herein. Telephone bookings will be held without deposit for a maximum of 72 hours unless otherwise agreed.

Deposits are non refundable.

The balance of fees is due six weeks before arrival. In the event of non payment we reserve the right to re sell the booking, the deposit will be forfeited.

The company reserve the right to alter any published schedule or substitute an alternative vessel. The company shall not accept claims and shall not be liable at any time for claims or expenses caused by circumstances beyond its control including sickness, accident, travel delays, weather, strikes, war or civil unrest.

In the event of cancellation by the client prior to the final balance being due only the deposit is forfeited. If cancellation is after the date of final payment then the client is liable to pay the outstanding balance. At the company’s discretion we may transfer the reservation to an acceptable alternative date.

In the event of rusailing cancelling a charter or course we shall be liable only for the refund of fees paid. No payment will be paid for incidental costs such as flights etc. For all one day courses a 25% is required, the balance being payable on the day. To cancel a one day course we require 7 days notice before the course is due to take place. Rusailing reserve the right to cancel any one day course with at least 7 days notice.

No student or persons chartering shall bring aboard any contraband, drugs or other substance or item without the prior knowledge and permission of the company.

If you have any grievances or complaints at all you should raise them at the very first opportunity with your skipper. If you are not satisfied with the action taken you should then immediately contact the management of rusailing. In the event that you are still dissatisfied the RYA should then be contacted.

In the event a dispute is not settled by mutual agreement it is agreed that The British Law Society shall appoint an arbiter whose decision shall be final and that wherever the dispute occurred both the client and the company shall be governed by British Law.

Rusailing and its employees do not accept responsibility for any loss, damage or injury suffered by persons and/or their property arising out of or during the course of their activities whilst sailing, training and/or coaching and/or instructing unless such injury loss or damage was caused by or resulted from negligence or deliberate act.